FAQ: Frequently Asked Questions
Please see below for FAQ. If you have any more questions, ask our CharJenPro AI (purple circle with stars on the bottom right corner). You will get your answers and if you need further assistance, visit our support page and we'll get back to you quick.
ABOUT CHARJENPRO
A small team of passionate designers, engineers, and dreamers who believe that technology should not only work well, but look and feel amazing too.
Premium isn’t just a label — it’s a standard.
We use only the best materials: aircraft-grade aluminum, reinforced cables, and precision connections that simply work.
Others copy the look. We perfected the design.
EAR TIPS
Everyone’s ears are different, and foam expands uniquely for each person. Press the AirPods Pro in firmly but gently, allowing the foam to expand naturally.
We also have two helpful videos:
No. The fit-and-seal test is known to be inconsistent, even with Apple’s original tips. The best indicator is your own experience—if the sound is good and the fit feels secure, you’re all set.
Some users need a little time to adjust to foam tips. This is common with all foam ear tips, not just ours. As your ears get used to the material, comfort improves significantly.
Your AirPods may still have the old plastic adapter attached from the previous tips. Remove that piece first, then snap the new tip on.
Use tweezers or a thin flat tool to gently pry it off. Once removed, the new ear tip will attach securely.
- Update all your Apple devices to the latest firmware.
- Ensure Noise Cancellation is enabled.
- Clean the inner black mesh, as debris can impact performance.
If issues persist, contact Apple Support — only Apple can resolve faulty ANC hardware.
- Update all connected devices.
- Keep your device close and remove wireless interference.
- Try another app to rule out software issues.
If the problem continues or worsens in loud environments, exercise, or calls, contact Apple Support.
Foam-only (V5, V20, Galaxy, Original)
- Remove ear tips
- Wipe with damp cloth (water only)
- Dry with lint-free cloth
- Air dry completely
Silicone-covered (V10, V30, Universal V2.0)
- Remove ear tips
- Clean silicone exterior with:
isopropyl alcohol wipe, or
damp cloth - Dry completely
Can I use alcohol or disinfectants?
Foam-only
No
Silicone-covered
Yes — on silicone exterior only
What if water gets inside?
- Remove ear tips
- Tap downward on dry cloth
- Air dry completely
Do not reinstall until fully dry
Care tips
- Clean regularly
- Keep dry
- Do not soak
- Replace when worn
Our Universal fits most wireless and wired earbuds with 4mm - 6mm round nozzle.
LIFETIME WARRANTY
Under our Lifetime Warranty, we’ll send a replacement tip at no cost. You only cover the shipping & handling cost.
For International buyers, due to fulfillment and inventory limitations, single-pair replacements are not available for international shipments.
Shipping and handling fees reflect current carrier rates, labor, and material costs.
Import duties, taxes, and customs fees (if applicable) are the customer's responsibility.
Lifetime Warranty only applies to CharJenPro ÜCable, Galaxy Foams Pro 3 V2, AirFoams Pro Universal, AirFoams Pro Active V2.0, AirFoams Pro Active V10, V20, V30. Must register within 7 days of delivery. Does not apply to free promo offers. Have an issue? Contact us through our support page (www.charjenpro.com/support). Must attach a photo of the product showing the issue. Shipping paid by the customer. If the product is discontinued, the lifetime warranty concludes. Subject to change.
Our ear tips are classified as personal hygiene products.
For health and safety reasons, once the package is opened or the product has been used, we’re unable to accept returns or exchanges.
This policy is standard practice — similar to how perishable goods or personal care items cannot be returned once opened.
We appreciate your understanding and commitment to maintaining the safety and quality standards our customers expect from CharJenPro.
MAGFLÖTT
Method 1 – Settings App
- Open Settings → General → About
- Tap Model Number once to reveal the full code (e.g., A2459)
Method 2 – Back of the iPad
- Remove any case
- Look at the small text near the bottom
- Model number appears after “Model” (e.g., Model Axxxx)
WARRANTY, REPLACEMENT, ASSEMBLY & REPAIR
If your stand is no longer under warranty:• Replacement + shipping cost applies (varies by location)• Or choose a discounted upgrade (MagFlött Pro / MagFlött V2)• For broken magnetic slate (V1): replacement part available for $39 including shipping
The hexagon nut came off — how do I fix it?
You can repair it by applying a small amount of super glue to:
• Secure the hexagon nut back into its slot
• Reattach the rectangular metal piece
If your stand is still under warranty, we can send the replacement part free of charge.
• MagFlött Pro: TM3×5 (top slate), TM3×8 (bottom plate)• MagFlött (standard): TM3×5
No — it is for noise reduction only.
The stand functions perfectly even without it.
IPADOS CHARGING ISSUES
Recent iPadOS 26 updates caused charging-related bugs.
Apple has released iPadOS 26.1, which resolves the issue.
• Update your iPad to latest iPadOS
• Test charging again
Video confirmation from Charlie:
👉 Video Here
If problems persist after updating, we will assist with a replacement.
PREMIUM USB C HUB
This device does not require any power. It only requires power though the USB-C Power Delivery port when more than one high-powered device are simultaneously connected to the hub. The USB-C Power Delivery port chargers the laptop.
Two or more high-powered devices such as an external hard drives, iPhones, iPads, tablets, and other devices connected to the hub WITHOUT the USB-C Power Delivery port plugged is the reason.
High-powered devices require more power to make them run. You must connect a USB-C power cable from a wall power adapter to the USB-C Power Delivery port.
No it does not, this is for a safety precaution. SAFETY IS OUR #1 PRIORITY. It charges your Macbook Pro at a quick rate depending on the number and type of devices connected to the hub.
If Power Adapter is 87W, the MacBook Pro will get 60W from charger and the hub will get 11W from MacBook Pro, which results that the MacBook Pro get 49W.
Yes, but if high-powered device(s) are connected, the USB-C cable must be plugged into the USB-C port to provide power to those devices.
Yes. Use the USB C Power Delivery port on the hub.
No. You can not charge a device through the USB-C charge port. It only provides power TO THE HUB AND LAPTOP. Thus calling it "Power Delivery" to the hub and laptop.
No. The USB-C port only provides power to the Hub and to charge the laptop.
0.9A (0.9amp) or 900Mah
It actually is charging. You may see a the battery icon "Not Charging" but because of the power requirement for an iPad, it doesn't recognize the power going from the hub. Charge it for 1 hour you will see your big green battery icon getting filled and percentage higher than before.
Note: The Hub's USB 3.0 ports outputs 900 Mah (0.9amps). Because of the sheer compact size of the hub, the USB 3.0 ports will not output at times a full 0.9AMP. Some devices such as an iPad will charge noticeably slower, since it has a big battery. Since it is not directly connected to a power source such as a wall outlet, it will charger slower.
Note 2: Fast charging on IPADs happen from 20% to 80%, thus from 80% to 100% will be charged regular. Our hub does not have a fast charge since fast charge requires a 29W power adapter which is much higher than the 12W power adapter that came with your iPAD.
Both SD and Micro SD card size can read and write is 2TB.
4K@30Hz
1080P@60Hz
Most laptops. Yet the charge function will depend on the laptop and power adapter. As we produce these hubs, there will be a few with compatibility issues.
