The quality and craftsmanship. Materials: durable aluminum, strong flexible cable, solid connection. Connectivity of array of devices. DON'T BE FOOLED BY IMITATORS. Our design and engineering is top-notch and the originals.

Intel's 2.4 Ghz frequency causes issues with wireless devices such as keyboards and mice. Also, connecting to the internet. Unfortunately, this is tech that was developed years ago that will have these issues with a handful of devices. For internet issues, connect disconnect from your 2.4 Ghz wifi frequency and connect to a 5Ghz wifi frequency. Please check out Intel's document outlining the issue. No fault with our products. Intel USB 2.4 Ghz frequency interference document from Intel

Most laptops. Yet the charge function will depend on the laptop and power adapter. As we produce these hubs, there will be a few with compatibility issues.

No. ONLY FOR for the new Macbook Pro with USB-C ports because of the 2 plug design.

Flaky connection can be caused by the connection or the HDMI cable. Also, please try to adjust the on your computer settings to ‘never’. On a Mac: Please go to System Preferences > then select Energy Saver. https://support.apple.com/en-us/HT202824 By adjusting the "Computer Sleep" to never, it should resolve the flakiness in your HDMI connection. The Display Sleep shouldn't affect the Hub in any way.

For Apple Users.

Please follow the steps below. Please note there are two sets of troubleshooting instructions. Follow Setup 1 first and test your Ethernet again. If your issues still persist, move onto Setup 2. If you have any other questions, please contact us at support@charjenrpo.com

Setup 1
1) Disconnect your Multi-Port Adapter from your computer
2) Open up your Network Preferences
3) Manually remove "USB 10/100/1000 LAN" from your Network by clicking the "-" symbol
4) Plug your Multi-Port Adapter back into your computer
5) Manually add in "USB 10/100/1000 LAN" to your Network Preferences by clicking the "+" symbol
6) After adding your Ethernet back in, please click on "Advanced" tab
7) In the "Advanced" tab, click on "Renew DHCP Lease" button
8. Click "OK" and check your Ethernet connection. "USB 10/100/1000 LAN" should be connected now.

Setup 2
1. Open up Network Preferences with your adapter and Ethernet connected
2. Click on your Ethernet connection and where it says “Configure IPv4:” use the drop-down box to select “Manually”
3. Fill out the boxes according to your IP address
4. Click on “Advanced”
5. Select the DNS tab and input your DNS info
6. Click “OK” then click “Apply”
7. Open up your internet browser and hit refresh.

If you are unable to re-add USB 10/100/1000 LAN to the list, you will need to run an SMC reset to bring back the interface.

Please remove the Type-C Hub from the MacBook and perform an SMC (system management controller) reset on the MacBook.

Step 1: Completely shut down the computer.
Step 2: Attach the MagSafe or USB-C power adapter to your computer so you have a power source.
Step 3: Press the left-side Shift (⇧), Control, and Option keys, along with the power button on your keyboard all at the same time. (for 10 seconds)
Step 4: Release all of the keyboard keys at the same time, including the power button.
Step 5: Turn your computer back on using the power button.

Reconnect the Type-C Hub to the MacBook. "USB 10/100/1000 LAN" should now appear in your list of network interfaces.

Please ensure you complete a full reset on your iPad Pro using the following instructions:

1. Press and Release the Volume Up button. (Do take note that the operation is not press and hold, but press and release.)
2. After performing step 1, immediately Press and Release the Volume Down button.
3. Now Press and Hold the Power Button at the top. You will see the Slide to Power off button. Even so, keep on holding the Power Button until you see the Apple logo, then let it go.

This will re-enable the use of your hub adapters and other USB-C devices with your iPad Pro.

These Mac computers have the Apple T2 Security Chip:
iMac Pro.
Mac Pro introduced in 2019.
Mac mini introduced in 2018.
MacBook Air introduced in 2018 or later.
MacBook Pro introduced in 2018 or later.

Have you tried completing an SMC reset? This helps to reset the SMC (System Management Controller) which, then, resets the MacBook's USB-C ports that connect to any power consumption devices (such as your Type-C Adapter). To do this, please remove the adapter from the MacBook and complete the following:
Mac notebook computers with the T2 chip
Try this first:
1. Choose Apple menu > Shut Down.
2. After your Mac shuts down, press and hold its power button for 10 seconds.
3. Release the power button, then wait a few seconds.
4. Press the power button again to turn on your Mac.

If that doesn't resolve the issue, follow these steps:
1. Choose Apple menu > Shut Down.
2. After your Mac shuts down, press and hold the right Shift key, the left Option key, and the left Control key for 7 seconds. Then keep holding those keys while you press and hold the power button for another 7 seconds.
3. Release all three keys and the power button, then wait a few seconds.
4. Press the power button again to turn on your Mac.

Reconnect the Type-C Adapter to the MacBook.

Also more information can be found on https://support.apple.com/en-us/HT201295